RETURN CONDITIONS

What are the shipping and return conditions?

If you are not satisfied with the product(s) you purchased from silkhometr.com, you can return it within fourteen (14) days after receiving it, provided it has not been used.
To benefit from this service, you must send the products to us via Aras Kargo. Shipping fees for shipments sent via a different cargo company other than Aras Kargo will not be covered by silkhometr.com.

I want to return the product I purchased, what should I do?

For a return to be processed, the product(s) must be unused, the tag undamaged, and the box and accessories sent with it must not be damaged. Return/exchange operations cannot be performed for products that do not meet these conditions.

The return form on the back of the invoice must be filled out completely and sent to us along with the product(s) you wish to return.

Return and Cancellation Conditions for Campaign Orders

For orders placed within campaigns such as "Buy 3 Pay 2", "Discount on Second Product in Cart" and similar, the return process is carried out by sending all products included in the campaign together.

If products included in the campaign are sent incomplete, the return process cannot be completed, and the refund is made after all products included in the campaign reach us.

Who is responsible for shipping costs for returns?

For returns, the shipping cost for the returned cargo will be covered by us.
If the order total falls below 1200 TL after the return of product(s), the free shipping campaign applied for orders over 1200 TL will be canceled, and the 120 TL shipping fee will not be refunded.
If all product(s) ordered with the free shipping campaign are returned, the free shipping campaign applied for orders over 1200 TL will be canceled, and the 120 TL shipping fee will not be refunded.

Aras Kargo Return Address

Hobyar Mah. Aşirefendi Cad. İmar Han. No:15/201 Fatih/İstanbul

Our Aras Kargo Return Code: 2101854551246 (Yeşildirek Branch)

When will my refund be processed?

The order you sent to silkhometr.com for return will first be checked by the "Quality Control Department". For approved returns, an automatic notification email will be sent to you stating that the refund has been made, and the product amount will be refunded to your credit card used for payment.

The time it takes for your refund to reflect on your statement varies depending on your bank. If there is a delay in your refund being reflected on your credit card, you can get detailed information from your bank.

I want to exchange the product I purchased, what should I do?

Exchange service is not available. If you wish, you can return the product(s) you want to exchange and create a new order.