RETURN CONDITIONS

What are the shipping and return conditions?

• If you are not satisfied with the product/products you purchased from silkhometr.com, you can return them within fourteen (14) days of receipt, provided they are unused.

• To benefit from this service, you must send the products back to us via Aras Kargo. Shipping fees for parcels sent through a cargo company other than Aras Kargo will not be covered by silkhometr.com.

   

I want to return the product I purchased, what should I do?

• For a return to be processed, the returned products must be unused, with their labels undamaged, and the accompanying box and accessories intact. Products that do not meet these conditions cannot be returned/exchanged.
  

• You must fill out the return form on the back of the invoice completely and send it along with the product/products you wish to return.

 

Return and Cancellation Conditions for Campaign Orders

• For orders placed under campaigns such as "Buy 3 Pay for 2", "Discount on Second Item in Cart" and similar, the return process is carried out by sending all products included in the campaign together.

• If the products included in the campaign are sent incomplete, the return process cannot be completed, and the refund will be made after all campaign products reach us.
  

 

Who bears the shipping cost for returns?

• For returns, the shipping cost of the returned parcel is covered by us.

• If the order total falls below 1000₺ after returning product(s), the free shipping campaign applied for orders over 1000₺ will be canceled, and the 90₺ shipping fee will not be refunded.

• If all products ordered under the free shipping campaign are returned, the free shipping campaign applied for orders over 1000₺ will be canceled, and the 90₺ shipping fee will not be refunded.

 

Aras Kargo Return Address

Hobyar Mah. Aşirefendi Cad. İmar Han. No:15/201 Fatih/İstanbul

Our Aras Kargo Return Code: 2101854551246 (Yeşildirek Branch)

 

When will my refund be processed?

Your order sent to silkhometr.com for return will first be checked by the "Quality Control Department". For orders where the return is approved, an automatic notification email will be sent to you stating that the refund has been made, and the product amount will be refunded to your credit card used for payment.

The time it takes for your refund to appear on your statement varies depending on your bank. If there is a delay in your refund appearing on your credit card, you can get detailed information from your bank.

 

I want to exchange the product I purchased, what should I do?

Exchange service is not available. If you wish, you can return the product(s) you want to exchange and place a new order.